In 2019 our team members’ accountability and actions delivered results in alignment with our six pillars of guidance: Service, People, Quality, Finance, Growth, and Community. Key highlights in 2019 include:

• A campus-wide roll-out of Eden Education — a person-centered focus in a non-institutional environment
• Completion of two employee engagement surveys for real-time feedback
• A weekend differential increase for front line team members, in addition to an annual merit increase
• Learning and development offered return competency demonstration training, trauma-informed care, and micro-learning sessions, partnering with local Virginia universities
• Workforce development — the graduation of three CNA classes
• American Health Care Association (AHCA) Bronze Quality Award was awarded to both the Nursing Home and District Home
• Multiple year annual licenses for our assisted living facilities: District Home (three years) and Willow Oaks (two years)
• Advocacy with the Virginia Health Care Association and LeadingAge Virginia at both state and federal levels
• Celebration of Willow Oaks 10th year anniversary
• A favorable year-to-date net operating margin, maintaining steady occupancy levels of over 90%, which allows us to enhance our team member and resident services
• Team member participation in the resident Angel Tree Project and hosting quarterly family events campus-wide with record-level participation —Thank you, Families!
• Resident led fundraisers, food drives, and participation in the Prince William County Comcast Cares Day 2019
• Development of new partnerships with Regional Older Adult Facilities Mental Health (RAFT) and The Department of Behavioral Health and Development Services (DBHDS)

Our plans for 2020 are in sync with years two-three of our strategic plan and there is still plenty to be achieved in Birmingham Green’s evolution. The year 2020 will bring its own mix of successes and challenges, but our direction is clear and we know what we must do. Our job is to continue to focus intently on what we can control: providing our residents with the most comprehensive quality of care services, while maintaining our costs, building on our mission, and doing our part to keep the long-term care sector moving forward. Our continued long-term value will come through and be reflected in our clinical outcomes, engagement surveys, and public ratings. I appreciate all of your steadfast support this year. It is because of you and because we know we can do so much more for those who we serve than anyone else, that I have such great confidence in our future.

Best,
Denise Chadwick Wright
Chief Executive Officer